Returns & Exchanges

At Urban Gadget, we want you to be completely satisfied with your purchase. If your new tech isn't the perfect fit, you can return or exchange eligible items within 30 days of delivery.

1

Initiate Your Request

Log into your Urban Gadget account and navigate to 'Order History' to select the item you wish to return and receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack the device in its original manufacturer packaging, including all cables, manuals, and accessories to ensure a full refund.

3

Ship It Back

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.

4

Receive Your Refund

Once our technical team inspects the device for quality assurance, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing